Returns & Exchanges

Napalm Records USA is committed to providing the highest quality music and merchandise; however, if you are not completely satisfied with your purchase, you may return eligible items within 30 days of delivery. Please ensure all physical media remains factory-sealed and apparel is unworn and unwashed to qualify for a full refund.

1

Initiate Your Request

Contact our customer support team with your order number and the specific items you wish to return to receive a Return Merchandise Authorization (RMA) number.

2

Prepare Your Package

Securely pack the items in their original packaging, ensuring that vinyl records and CDs are protected against transit damage, and include a copy of your packing slip.

3

Ship the Item

Affix the provided return label or address the package to our warehouse facility; we recommend using a trackable shipping service to ensure safe delivery.

4

Receive Your Refund

Once our team inspects the returned items, we will process your refund to the original payment method within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing