Frequently Asked Questions

Everything you need to know about your Napalm Records USA order, shipping, and merch.

How long does shipping take within the United States?

Standard domestic shipping typically takes 3-7 business days once the order has been processed. Please note that pre-order items will ship to arrive as close to the official release date as possible.

Does Napalm Records USA ship internationally?

Yes, we ship to most countries worldwide. International shipping rates and delivery times vary based on the destination and selected shipping method at checkout.

What is your return policy for vinyl and CDs?

We accept returns on unopened and defective media within 30 days of purchase. Due to the collectible nature of limited editions, we cannot accept returns on opened vinyl unless there is a confirmed manufacturing defect.

How can I track my order?

Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.

Can I cancel or modify my pre-order?

Pre-orders can be canceled or modified as long as the item has not yet entered the shipping process. Please contact our support team with your order number as soon as possible for assistance.